Reception Administrator

RECEPTION ADMINISTRATOR NJC Scale 3 (SCP 5-6) Pro-rata (Actual Salary £27,544- £27,937) September 2026 Permanent | Term time + one week | 35 hours per week | 8:00am to 4.00pm - Plus 3 Parents Evening Till 7pm Phoenix School is seeking to appoint a professional, organised and approachable Reception Administrator to join our Business and Administration Team. This is a key front-facing role, acting as the first point of contact for visitors, parents and external agencies. You will play a vital role in ensuring the smooth day-to-day running of the school reception while providing high-quality administrative support in a fast-paced environment. Phoenix School is a well-established with over 500 Students. It is an Outstanding (Ofsted 2024) special school for students aged 3-19 with severe language and communication difficulties including autism. The school offers a unique service to the children of Tower Hamlets. We are an award-winning school and accredited through the National Autistic Society; praised for our creative approach to working with autistic children. Phoenix was awarded a commendation for its excellent work across the school. You will: Deliver a professional and welcoming front-of-house service, acting as the first point of contact for visitors, parents and external agencies Manage calls, enquiries and communications efficiently, ensuring accurate messages and follow-up Maintain pupil records and update the school MIS, including attendance and key student information Support safeguarding procedures, including visitor management, access control and site security systems Coordinate the school diary, bookings, meetings and transport arrangements Provide administrative support for events, meetings, recruitment and school operations Process post, documentation and general office tasks to ensure smooth day-to-day running Produce reports and support attendance and communication processes across the school Maintain office systems, supplies and records to a h