Part Time IT Technician

We are seeking a proactive and customer-focused IT Technician to join our IT Support team. The successful applicant will be technically competent, organised, and adaptable, with a strong commitment to providing high-quality support to staff and pupils in a busy secondary school environment. They will possess excellent problem-solving skills, the ability to work calmly under pressure, and a dedication to maintaining reliable and effective IT systems that support teaching, learning, and the wider school community. The successful candidate will provide practical, reliable and customer-focused ICT support across Rayleigh Schools Trust, ensuring that IT equipment, classroom technology, user accounts and core systems operate effectively to support teaching, learning, safeguarding and administration. This is a hands-on, onsite support role with the successful candidate being comfortable moving between Trust sites during the working day and dealing directly with staff, students, parents, and visitors were appropriate. The post is suitable for someone who can work independently and as part of a team, follow Trust procedures, communicate clearly with non-technical users and escalate issues before they become business-critical. Key Responsibilities Helpdesk and User Support Provide first-line and basic second-line support for staff, students and parents, covering accounts, software, hardware, printing, classroom technology and general ICT issues. Manage helpdesk tickets, maintaining accurate records of actions taken and required follow up. Prioritise work according to teaching impact, safeguarding, exams and operational needs. Escalate complex or high-risk issues to the IT Network Manager with sufficient detail for investigation. Devices, Hardware and Classroom Technology Install, configure, maintain and troubleshoot Trust ICT equipment, including PCs, laptops, tablets and peripherals. Support classroom technology such as interactive displays, projectors, AV equipment and a