IT Support Engineer

Emanuel School is seeking an IT Support Engineer to play a key role in delivering high-quality IT support across the school. In this role, you will provide first and second-line technical support to staff and pupils, both in person and remotely. As the first point of contact for IT support requests, you will respond to queries via phone, email and face-to-face, resolving a wide range of hardware, software and network-related issues. You will be responsible for diagnosing and troubleshooting problems across the school's IT infrastructure, as well as building, configuring and deploying a variety of devices, applications and classroom technology. You will help ensure that all devices remain secure and compliant with the school's IT policies and security standards by installing software, applying updates and performing routine maintenance. In addition to this, you will provide support and cover for the Helpdesk Manager as required. Whether you are resolving complex technical issues or providing day-to-day support to colleagues and students, you will be part of a collaborative, customer-focused IT team that plays a vital role in maintaining the smooth and effective operation of the school's technology services. About You We are looking for a proactive and motivated individual with excellent communication, organisational and time management skills who is passionate about delivering outstanding customer service. You will be confident in troubleshooting technical issues, capable of thinking creatively to develop effective solutions and quick to learn new technologies. You will be adaptable, able to manage changing priorities and committed to identifying the most appropriate solutions to support the school's needs. Previous experience in an IT support or helpdesk environment is desirable. Knowledge of Windows and macOS desktops, Microsoft 365, Windows 11, Google OS, printers, mobile devices and networking technologies would be advantageous. Working at Emanuel There is a genu