Customer Experience and Feedback Coordinator

(25 hours per week (5 days per week) 35-52 weeks per year (negotiable)) 38 days paid holiday per year Membership of the Local Government Pension Scheme We are seeking a highly organised and proactive Customer Experience and Feedback Coordinator to support the coordination of complaints, compliments and Stage 3 student disciplinary processes. This is a key role within the Executive Support function, where you will play an important part in ensuring all cases are managed efficiently, fairly and in line with college policies. You will help deliver a professional, responsive service that enhances the overall student and stakeholder experience, while supporting staff to manage increasingly complex and sensitive cases. This role requires you to be a central point of contact for complaints, compliments and Stage 3 student disciplinary processes. The applicant must be experienced in a customer service/administrative role which handles complex/sensitive cases and possess a high degree of organisation, attention to detail and accuracy. For further details and to apply for this role, please visit our website at Job Vacancies - Chesterfield College Shortlisting for this role may take place as applications are received. We therefore reserve the right to close this vacancy once a suitable candidate has been approved. Closing Date: 16 July 2026 Interview Date: TBC In the same document, please add a supporting statement to your application detailing how you meet the person specification (300 - 500 words approx.). An offer of employment at Chesterfield College will be subject to an Enhanced Disclosure carried out by the Disclosure and Barring Service. ‘Encouraging All Individuals to Develop Their Full Potential Through Education and Training’