Timetable Support Specialist

Timetable Support Specialist (Internal Job Title: Complex Product Support Associate - Timetabling) Location: Sheffield (Hybrid, 3 days a week in office, 2 days from home) Salary: up to £35,000 base salary About the Role At Tes, we're passionate about helping schools operate more efficiently through innovative technology. Our timetabling software provides powerful solutions for schools, helping them tackle even the most complex scheduling challenges while supporting priorities such as teacher wellbeing, curriculum delivery and resource optimisation. We're looking for a Timetable Support Specialist to join our Customer Success team. Internally, this role is known as a Complex Product Support Associate (Timetabling). You'll become a trusted subject matter expert for our timetabling software, working closely with schools to support implementation, configuration, troubleshooting and ongoing optimisation. You'll help customers maximise the value of the platform while providing specialist guidance on complex timetabling and data management challenges. This role would suit someone with experience of whole-school timetabling, school data management, MIS systems or education software support who enjoys solving problems and working directly with customers. What You'll Be Doing As our timetabling specialist, you'll provide expert support across the entire customer journey, from onboarding through to ongoing customer success and retention. You'll: Deliver specialist support for complex product, configuration and usage issues. Work directly with schools to resolve challenging timetabling queries and achieve successful outcomes. Support customers during implementation, onboarding and ongoing use of the platform. Provide expert guidance on best practice, configuration options, product capabilities and system limitations. Conduct technical investigations into complex issues, identifying root causes and recommending solutions or workarounds. Analyse customer requirements and supp