Student Services Officer

Salary: Scale 5 - £32,016 - £34,706 Full time equivalent inclusive of London weighting Allowance Actual salary (£27,631 - £29,953) Contract: Fixed Term - Maternity Cover Hours: Full Time, Term Time Only About the role: The Student Services Officer is a key member of the Student Services team, providing high-quality administrative, attendance and frontline support to students, parents, carers, staff and visitors. The post-holder will take responsibility for monitoring student attendance, maintaining accurate student records, responding to attendance concerns and working collaboratively with curriculum and safeguarding teams to support student engagement and wellbeing. The role also includes providing professional reception services, responding to a wide range of student enquiries, issuing student documentation and supporting the smooth delivery of college operations. This is a varied and fast-paced position requiring excellent organisational and communication skills, a proactive approach to problem-solving and the ability to deal with sensitive information confidentially. The successful candidate will be committed to safeguarding and promoting the welfare of young people and will contribute positively to creating an inclusive, supportive and student-centred college environment. We're looking for a Student Services Officer to become an integral member of our Student Services team. You'll be responsible for monitoring attendance, supporting student engagement, providing frontline advice and guidance, and ensuring students, parents and visitors receive a positive experience every time they interact with the college. Staff Benefits include: · Local Government Pension Scheme – with a 15% employer contribution rate · Discounted coffee at our onsite coffee shop · Blue Light Card discount scheme available to all staff via the Blue Light Card website · Employee Assistance Programme (EAP) – 24 hours a day helpline to support on a range of issues · Telephone counselling