Student Services Officer

Summit Learning Trust Mission Statement

Success through Endeavour

Ambition through Challenge

Strength through Diversity

Join Lyndon School a ‘happy, friendly and caring place. Leaders are ambitious in their expectations. They want the very best for their school community. Pupils enjoy positive relationships with caring staff…. Leaders have designed an ambitious curriculum. In many subjects this sets out the important things that pupils need to know and remember. A rich set of experiences are returning, following the earlier challenges of the pandemic.’ (OfSTED 2022).

About this Role

Supporting Learners. Removing Barriers. Making a Difference.

We are seeking a caring, organised and highly proactive Student Services Officer to join our dedicated team. This is a rewarding and varied role at the heart of school life, providing vital support to learners, families and colleagues to ensure every young person is safe, supported and ready to succeed.

The successful candidate will oversee the day-to-day operation of our Student Services provision, acting as a key point of contact for learners who require support throughout the school day. You will manage resources and provision effectively, monitor and respond to first aid needs, maintain accurate records of incidents and concerns, and ensure follow-up actions are completed in a timely manner.

Working closely with the pastoral, safeguarding and administration teams, you will play an important role in coordinating support for learners and families, helping to remove barriers to attendance, engagement and achievement.

Lyndon is part of Summit Learning Trust, the leadership at Lyndon is progressive and has the vision, drive and support to lead the Academy on a journey of excellence, with Colleagues that have a passion for supporting young people on their journey to success.

About You

We are seeking to appoint an empathetic, organised and highly effective Student Services Officer who is passionate about supporting young people and helping to remove barriers to learning. This varied and rewarding role combines responsibility for leading first aid provision across the academy with a broad student services and administrative function, ensuring that learners and families receive timely, professional and compassionate support.

The successful candidate will be calm, patient and able to work effectively under pressure, demonstrating our school values of compassion, integrity, altruism and resilience in their daily interactions with learners, families and colleagues.

You will possess excellent organisational, communication and administrative skills and will take lead responsibility for the coordination and management of first aid provision within the academy. A recognised First Aid qualification, or a willingness to undertake training, is essential.

As a key member of our Student Services team, you will support learners with a wide range of day-to-day needs, including wellbeing concerns, medical requirements, lost property, and general enquiries. You will work closely with pastoral and administrative colleagues to ensure that learners receive appropriate support and that parents and carers are kept informed when necessary.

The role also includes maintaining accurate records of first aid incidents, learner welfare concerns and related documentation. You will coordinate and monitor individual healthcare plans and risk assessments for learners with medical or mobility needs, ensuring that appropriate support and reasonable adjustments are in place. In addition, you will provide high-quality administrative support, contributing to the efficient running of student services and supporting wider academy systems and processes as required.

This position offers an excellent opportunity for someone who enjoys working directly with young people whilst also thriving in a busy administrative environment where attention to detail, professionalism and strong interpersonal skills are essential.

Please refer to the Job Description and Person Specification for full details of the role and responsibilities.

Why Join Summit Learning Trust?

• A welcoming, supportive, and inclusive working environment.
• Commitment to your professional development with high quality CPD opportunities and career progression.
• Access to staff wellbeing initiatives and a wide range of employee benefits.
• The chance to make a meaning impact on the lives of young people.

Visits to the Academy are encouraged. Please contact 0121 743 3402 to arrange this.

The closing date is 20th September 2026 and it is expected that interviews will be held shortly after.

We warmly welcome applications from candidates of all backgrounds and communities. Summit Learning Trust is proud to be an equal opportunities employer, committed to creating a workplace where everyone feels valued, respected and supported to thrive.

We are committed to safeguarding and promoting the welfare of children and young people and expect all colleagues to share this commitment. All appointments will be subject to an enhanced DBS check, including a Children’s Barred List check., and online searches will be conducted for shortlisted candidates. Our Child Protection and Safeguarding Policy is available to view here. If you require the application form in a different format, please contact hr.enquiries@summitlearningtrust.org.uk.