Student Services Assistant

About Us: Newham College London, now merged with NewVIc Sixth Form College, is the largest post-16 education provider in Newham. With campuses in East Ham, Stratford, Plaistow, and the London City Institute of Technology (LCIoT) in Canning Town, we serve over 11,000 students across a range of pathways – including 16–18 study, adult education, apprenticeships, and higher education. With over 800 staff, four main campuses, and an annual turnover of £60 million, Newham College is one of the borough’s largest employers and plays a key role in driving local economic and community development. The Role. We are seeking a proactive and customer-focused Student Services Assistant to join our Student Services team. Based at our East Ham campus, you will provide a professional front-of-house service, acting as the first point of contact for students, staff and visitors. You will play a key role in supporting the student journey by providing information, advice and guidance, responding to enquiries, maintaining accurate records and supporting a range of student-centred activities and events. This is an excellent opportunity for someone with strong customer service and administrative skills who is passionate about delivering an outstanding student experience. This role is offered on a full time 36 hours per week, permanent basis. Key responsibilities. Provide a professional and welcoming first point of contact for students, staff and visitors. Respond to enquiries via email, telephone, online platforms and in person, ensuring timely and accurate responses. Signpost and refer students to appropriate support services across the College. Produce student documentation, including attendance letters, student status letters and reference requests. Maintain accurate student records and databases using College systems. Support enrolment, induction, parents' evenings, progression events and other student-facing activities. Create and distribute student communications, including posters,