Student & College Services Administrator and Switchboard Operator

To work flexibly to provide a comprehensive customer service and administrative function for the College. Key ResponsibilitiesTo deliver a high standard of customer service and administrative support for the College in line with the service outline To ensure that the Student and College Service is of a high quality and fully meets the needs of the customers To promote the provision of the Student and College Service to all users To develop and maintain the knowledge required to advise customers on elements of the service delivered (e.g. curriculum provision, financial support, DBS checks, learner eligibility for enrolment etc) To ensure the college switchboard is manned at all times and maintaining outstanding level of service To monitor administration requests and complete timely To assist the Assistant Principal for Vocational and Foundation Learning with the administration duties for Community Learning provision, including quality and compliance Ensure continuous development and improvement of personal professional knowledge Any other duties of a similar level of responsibility may be required. Skills, Knowledge and ExpertiseQualifications Essential Criteria Educated to a minimum of level three qualification Minimum of level two English and maths qualifications How Identified: Application Experience Essential Criteria Customer service skills and experience Administration skills and experience Experience of being multi-skilled and working flexibly in order to respond to changing priorities How Identified: Application Specialist Knowledge Essential Criteria Knowledge and understanding of the college business (e.g. structure, curriculum) Knowledge of administrative, customer service and quality standards Ability to work with learners and understand the issues facing different groups of learners Knowledge of college systems and processes How Identified: Application IT Skills Essential Criteria Advanced user of Microsoft Office 365 Ability to use technology to ge