Strategic IT Technical Services Technician

We are seeking to appoint an IT Technical Services Technician to join our IT Technical Services team, supporting the Downland Federation with IT support services. The IT Technical Services department maintains a strategic programme of development, maintenance and support of the IT provision to the schools. The IT Technical Services Technician is a key member of that team performing varied tasks, but with specific assigned responsibilities including 1st level IT support. The successful candidate will Provide IT support to staff and students, assisting them with the effective use of IT services. Maintain and troubleshoot user-facing IT equipment and services, ensuring optimal operation wherever possible Prioritise support tasks based on importance, urgency, and workload, maximising the overall benefit to the school Monitor and manage the helpdesk, ensuring prompt responses to user requests. Log and respond to helpdesk tickets in a timely and efficient manner Deliver user application support, helping users explore advanced functionalities beyond their usual scope. This may include one-on-one training on topics such as Excel formulas, Word content formatting, Office macros, or image/video processing Perform routine maintenance of user-facing IT equipment as needed or appropriate Provide IT support for events, including setting up presentations, videos, or other technical requirements. Be available to address any issues during events, which may occasionally occur early in the morning or in the evening In return, you’ll enjoy: Caring Environment: Our positive ethos prioritises staff well-being and recognition. Empowerment: Work alongside ambitious, dedicated colleagues who are committed to developing the whole child. Exceptional Students: Engage with children who love being at school, exhibit exceptional behaviour and have a strong attitude towards their learning. Professional Environment: Join a stimulating and collaborative workplace in a school Ofsted labelled as ‘exc