Sports Centre Senior Duty Manager

Looking for your next leadership opportunity in sport and leisure?

Opened in 2019 and located in Beldams Lane in Bishop’s Stortford, the Herts & Essex Sports Centre is a state-of-the-art facility that boasts excellent facilities including six outdoor courts, a sand-dressed astro-turf pitch, a sports hall, a dojo and a social space including a licenced bar. The Sports Centre is used by Herts & Essex students, local partners such as Bishop’s Stortford Judo and Bishop’s Stortford Hockey Club and by members of the local community.

The Herts & Essex Sports Centre is seeking an enthusiastic, motivated and customer-focused Senior Duty Manager to help lead the day-to-day operation of our thriving sports and fitness facility. This is an exciting opportunity for someone with strong people skills, a passion for sport, health and wellbeing, and a desire to develop their career within the leisure industry.

As Senior Duty Manager, you will play a key role in ensuring the smooth running of the Sports Centre while providing leadership and support to the wider team. You will help drive the continued growth and success of the centre, maintain high operational standards and deliver excellent customer service to our members, partners and visitors.

Your responsibilities will include:

- Supporting the day-to-day management of the Sports Centre

- Leading and motivating staff to maintain exceptional standards

- Ensuring outstanding customer service across all areas of the facility

- Assisting with staff rotas and team management

- Supporting events, sports activities and centre promotions

- Managing bookings, memberships and reception operations

- Maintaining high standards of health, safety, security and cleanliness

- Assisting with the operation of the bar and kitchen when required

- Helping to promote the Sports Centre through marketing and social media activity.

We are looking for someone who:

- Has excellent leadership and communication skills

- Is passionate about sport, health and fitness

- Delivers outstanding customer service

- Can build strong relationships with customers, colleagues and partners

- Has a flexible and proactive approach to work

- Is organised, resilient and willing to lead by example

- Is confident using Microsoft Office applications including Word and Excel.

What we can offer:

Working at the Herts & Essex Sports Centre gives you the opportunity to be part of a vibrant and growing facility serving both the local community and the Trust. You'll join a supportive team environment where initiative, professionalism and excellent service are valued and recognised.

Experience within the sport, health and fitness sector is desirable, but we are also keen to hear from enthusiastic individuals who are actively pursuing a career in sport and leisure and are ready to take the next step.

Hours: Full-time (shifts will vary weekly including daytime, evening and weekend)

Herts & Essex is dedicated to supporting and promoting equality, diversity and inclusion in the school community.

The school is committed to safeguarding and promoting the welfare of young people and expects all members of staff to share this commitment. Appointment to this post will be subject to satisfactory pre-employment checks including satisfactory Criminal Records Check through the Disclosure and Barring Service.