Service Desk Technician

Education for Industry Group Full-Time Permanent, Monday – Friday (Main office) FRA Academy: Electra House – London, Moorgate EC2M 6SE and LCBT Academy: 3-5 Fashion Street, London, E1 6PX About EFI Group EFI Group has a bold mission to transform lives, careers and industries through pioneering, industry-led education in fashion, beauty and apprenticeships. Our vision is to deliver exceptional learning experiences, driven by innovation, inclusion, employability, and excellence. About the role We are looking for a proactive and customer-focused Service Desk Technician to join our Service Desk Team at the Education for Industry Group. You will play a key role in ensuring the smooth operation of our service desk, handling support requests directly while setting a strong example for junior team members. In this role, you will monitor support tickets from receipt through to resolution, ensuring timely and effective responses. You will also work closely with the Service Desk Manager to identify opportunities for service improvement, helping to prevent issues before they arise and reducing reliance on reactive support. As a technical expert on EFI’s technology estate and software systems, you will develop and maintain detailed knowledge to meet evolving business needs. Collaboration with teams across the organisation will be essential as you support the delivery of a high-quality, reliable service to staff and stakeholders. About you Qualifications: A relevant IT qualification or equivalent professional qualification. Experience: Demonstratable experience within an IT Service Desk environment and Service Desk role. Expertise: Excellent knowledge of Microsoft systems, including Office 365, technological assets such as A/V equipment, telecoms equipment, computers and network devices and proficiency in both Active Directory and Azure administration, networks and systems. Passion: Strong commitment to delivering high‑quality technical support, improving service