About this role
Repton Dubai School is seeking an outstanding Receptionist for an August 2026 start.
The Receptionist is the welcoming face of the Repton Dubai, playing a critical role in providing first impressions and ongoing support to families and visitors. As a key member of the Admissions and Parent Experience Team, the Receptionist assists with a variety of front-of-house processes, underpinning the school’s commitment to exceptional service from the first point of contact through to enrolment and beyond.
Key Responsibilities:
Front of House Excellence:
Serve as the primary point of contact for parents, visitors, and the school community, ensuring a warm welcome and prompt, professional service
Efficiently manage incoming calls
Confidently answer frequently asked questions with accurate information as the first point of contact for all parent, staff and visitor enquiries
Admissions and Tour Coordination:
Assist with scheduling and confirming school tours and open days, providing a smooth and positive experience for prospective families
Support the admissions process
Contribute to the maintenance of CRM data accuracy
Customer Experience and Engagement:
Maintain an in-depth understanding of the school's calendar, events, and activities to effectively communicate and engage with the parent community
Maintain open lines of communication to new & prospective parents ensuring that their concerns and feedback are handled effectively and efficiently
Uphold organizational excellence at the front desk, ensuring efficient operation and an inviting atmosphere
Administrative Support:
Manage the absence mailbox, responding to emails and recording absences accurately
Use HubSpot to support the Admissions teams with re-registration processes and event management
Provide administration support to other departments as requested by the line manager
Maintain supplies inventory by checking stock to determine inventory level
General Responsibilities:
Model and promote the school’s values in al