Operations & Performance Lead (Sports Centres)

Bradfield College is looking for a confident and inspiring leader with significant management experience within the sport, leisure or recreation sector to play a key role in overseeing the operational delivery of two busy and successful sports centres during an exciting period of transformation and growth. Following a comprehensive business review, we are investing in operational, commercial and cultural improvements across Bradfield Sports Complex and St Andrew's Sports Centre. Together, the centres form one of Bradfield Commercial's largest business operations, serving thousands of members, visitors and pupils each week. This is an opportunity to lead from the front: developing high-performing teams, improving operational performance and customer experience, and helping shape how the centres operate and grow in the future. About the role As Operations & Performance Lead, you will take responsibility for the day-to-day operational delivery of both Sports Centres, ensuring they operate safely, efficiently and consistently to the highest standards. You will provide visible leadership to Duty Managers and frontline teams, leading workforce planning, operational performance, service standards, health and safety compliance and continuous improvement across both sites. Working closely with colleagues across sport, education and commercial operations, you will ensure the successful delivery of sporting activities, competitions, community programmes, events and commercial bookings. You will also use operational data, customer feedback and performance measures to identify improvements, strengthen service delivery and support the continued growth and commercial success of the centres. A key part of the role will be developing a motivated and high-performing operational team, creating clear standards and accountability while building a positive culture focused on professionalism, collaboration and excellent customer service. About you You will have a strong track record of le