MIS OFFICER

We are looking to recruit a MIS Officer to join our School. Reports to: Head of IT Salary - Grade 4.2 -£31,592 Hours of work - 37.5 hours - Monday Friday - 8am - 5.30pm Role overview The Engage MIS, and associated systems, play a pivotal role in the day-to-day management of school activities, from pupil and parent data capture through to pupil and teacher timetables, task assignment, reporting, and assessment. As MIS Officer, you will promote and support the effectiveness and availability of the various systems. You will work closely with stakeholders across the school in a support and guidance capacity, and also promote and deliver change through a process of review and continuous improvement. Key Responsibilities Provide support for all MIS platforms managed and maintained by the MIS and IT teams and you will have a good level of understanding of all of them to fulfil requests and resolve incidents. Manage help desk requests to diagnose incidents, initiate remedial actions and resolve to the agreed targets and levels of quality. You will work with third party partners as well as internal technology colleagues to resolve incidents and fulfil requests. Collaborate with colleagues across the school to maximise the use of Engage, e.g. continuous review and development of daybook templates to support school requirements. Provide training and guidance to system users across the school to enhance knowledge and promote effective use of systems. Liaise with third party suppliers to assist and support the successful transition of system upgrades and changes. Key Competencies Provide and promote first-class, proactive customer support. Respond in a timely and professional manner to all customer incidents and requests – putting the customer first is key to success in the role. Escalate issues where appropriate while maintaining ownership of the initial support request and pro-actively monitoring progress and providing updates. Flexible approach to be able to change