IT Support Technician

Provide first-line IT Helpdesk support to Eton College staff and pupils, delivering timely and helpful assistance. Hardware and software support of school devices including Microsoft and Apple computers, printers, telephones and network equipment. Diagnose faults and carry out repairs or appropriate remedial action for a wide range of end-user devices. Provide user support for standard software packages, Microsoft 365 applications and bespoke College systems. Use the computerised Helpdesk system to log, manage and progress support requests from initial contact through to resolution. Manage allocated support calls effectively and provide cover for other calls when required. Route and escalate support requests to the appropriate colleague or specialist team where further expertise is needed. Assist with the movement and setup of IT equipment, including PCs, monitors and other larger items, in line with health and safety and manual handling guidance. All employees of Eton College are also expected to: Develop a good understanding of safeguarding procedures, given all positions at Eton are classed as ‘regulated activity’; Demonstrate a commitment to safeguarding and promoting the welfare of children. This includes but is not limited to completing safeguarding training as required, complying with all safeguarding procedures and ensuring any safeguarding updates issued by the College are read and understood; Understand and comply with procedures and legislation relating to confidentiality; Display a commitment to and promotion of equality, diversity and inclusion. The Ideal CandidateTo be successful in this role, the incumbent should have: Experience in IT support or a Helpdesk environment, with the ability to demonstrate a broad understanding of IT support principles. Working knowledge of Microsoft 365 applications and services. Experience supporting Microsoft and Apple operating systems. Experience supporting mobile devices, including Microsoft, iOS and Android plat