IT Support Technician (Level 1)

We are seeking to appoint an IT Support Technician (Level 1) to provide frontline technical support to users across the organisation (Ardingly College and Great Walstead School). As our IT Support Technician (Level 1), you will act as the first point of contact for most IT issues, resolving problems within defined procedures and escalating more complex, infrastructure-level, or security-related issues to the IT Technician (Level 2) or Senior IT Technician (Tier 2/3) as appropriate. The role focuses on resolving routine IT incidents and service requests, maintaining end-user devices, and delivering a consistent and reliable customer support experience. The ideal candidate will bring experience of providing first-line IT support or working in an IT helpdesk environment, with a working knowledge of Windows and Apple environments and an understanding of basic IT support and customer service principles. Strong communication skills, effective time management and organisational skills and the ability to follow procedures and escalate appropriately are also essential. Please visit Working here - Ardingly to find out everything the College has to offer and all the benefits available to our staff. To view the full job description and apply online, please visit ardingly.com/vacancies. Closing date: 5.00pm on 4 August 2026, although applications may be considered upon receipt. Ardingly College is an independent co-educational boarding and day school for boys and girls aged 2–18, a member of the HMC and a school of the Woodard Corporation. We are committed to safeguarding and promoting the welfare of children. All employees are required to undertake child protection screening appropriate to the post, including enhanced DBS checks.