IT Operations Manager (Cluster)

The Girls’ Day School Trust is seeking to appoint an outstanding IT Operations Manager (Cluster) to play a key technical and operational leadership role across a group of GDST schools in Sheffield, Norwich, Nottingham and Northampton. The IT Operations Manager (Cluster) will be responsible for the delivery, management and continuous improvement of IT infrastructure, cloud platforms, systems and support services across the cluster. Working closely with cluster leadership teams, school stakeholders and Trust Office ITS colleagues, the postholder will ensure that technology services support high-quality teaching, learning, safeguarding and operational collaboration across all schools. A major focus of the role will be the management and support of cloud-first educational technologies, with particular emphasis on Google Workspace for Education, which is heavily embedded across the Cluster schools. Significant hands-on experience administering and supporting Google Workspace is therefore essential, including user and device management, Google Admin Console, security policies, collaboration tools, data governance and troubleshooting within large multi-site environments. The successful candidate will also provide technical leadership across a broad Microsoft ecosystem, including Microsoft 365, Azure/Entra ID, Windows Server, endpoint management and hybrid infrastructure environments. They will work closely with school technical teams and digital leads to deliver reliable, secure and scalable IT services aligned to Trust-wide standards and strategic objectives. The IT Operations Manager (Cluster) will take ownership of IT service delivery and operational governance, applying ITIL-aligned best practices across incident, problem, change and asset management processes. The role will involve managing service quality, ensuring compliance with cybersecurity and safeguarding standards, and driving continuous improvement initiatives across the cluster. The postholder will prov