Implementation & Support Advisor

Full-time | Office-Based in Gateshead £25,950 per annum + Performance Bonuses, Pension, Perks & Up to 37 Days Holiday (inc. Bank Holidays) Join a Company That’s Driving Change in Education Technology At LexiaUK Ltd, we believe in empowering schools with cutting-edge educational software that truly makes a difference. As part of our continued growth, we’re looking for a dynamic Implementation & Support Adviser to join our friendly and passionate team based in our top-floor Gateshead office with panoramic views. If you enjoy helping others succeed, are confident delivering training over Microsoft Teams or similar platforms, and love seeing customers thrive with the help of technology, this is the role for you. What You'll Be Doing This is not a technical support job. It’s all about people, engaging with schools to ensure they get the most from our platform. You’ll be at the heart of our customer experience, offering tailored support, training sessions, and onboarding that drive real product usage. Deliver live, remote training sessions to school staff via video conferencing (Microsoft Teams) Help schools implement and get the most out of our award-winning software Provide support via phone and email, with a proactive and friendly approach Participate in engaging webinars and group sessions to demonstrate best practice Build strong, long-term relationships with our customers Book appointments and follow up with schools to maintain software usage Contribute to the creation of support materials and customer resources Identify new opportunities for our sales team (with bonuses for leads!) Keep accurate records in our CRM system What You’ll Bring We’re looking for someone who’s: A confident communicator, both on camera and via email or phone Highly proficient in IT—especially Microsoft Office and presentation tools like PowerPoint Experienced in delivering software/product training remotely (ideally to groups) Flexible and adaptable—you’ll be part of a fast-growing tea