Fundraising Operations Manager

Salary Region of £38,000 per annum. Working hours Full time Application Deadline 1 September 2026 Love data, systems, and donor insight? Step into a pivotal new role powering Cranleigh’s ambitious fundraising growth. This role will build the systems, data and insight that make high-value fundraising scalable and reliable. As operational lead in a small Development team you'll own CRM, prospect research and gift processing so fundraisers can focus on relationships and income. The post offers the chance to shape a new function at Cranleigh and support Capital and Bursary programmes. What you'll be doing You will be the operational engine of the Development & Fundraising team, responsible for maintaining accurate supporter records, ensuring gifts are processed and producing insight that improves donor experience, strengthens stewardship and enables forecasting for campaigns. You will manage CRM operations and online giving, develop regular performance and financial reports, lead prospect development and donor pipeline work, process and reconcile income with Finance and manage Gift Aid, and turn data into segmentation and recommendations that increase engagement. You will draft and maintain fundraising policies and procedures and liaise with Events colleagues to support donor-facing activity. What we're looking for Essential We seek practical experience in fundraising operations, CRM or data roles, confidence with complex datasets and CRM systems, strong numeracy and analytical skills, clear communication, discretion with confidential information and a commitment to safeguarding Desirable CRM implementation, prospect research and Gift Aid familiarity. Experience with ToucanTech or iSAMS and familiarity with HMRC Gift Aid rules are advantageous. About the team The small, collegiate Development team reports to the Development Director. You will work closely with the Senior Fundraising Manager, Finance, Events and senior leaders to deliver a joined-up donor experience a