Family Liaison Officer

We believe in giving you more time to do the things you love outside of work Job Title: Family Liaison Officer Location: The Wenlock School, Dudley, West Midlands, DY1 3SB Hours: 37.5 per week | Monday to Friday | Monday 8:15am - 4:30pm, Tuesday - Friday 8:15am - 3:45pm Salary: Up to £30,000 per annum (depending on experience, not pro rata) Contract: Permanent | Term Time Only Start: September 2026 UK applicants only – no sponsorship available About the Role As a Family Liaison Officer, you will play a vital role in supporting students and their families by building positive, trusting relationships and removing barriers to engagement with education. Working in a non-judgemental, supportive and solution-focused way, you will empower parents and carers to access the right support and make the most of the opportunities available to their child. You will be a calm, approachable presence within the school, working closely with pastoral, behaviour and safeguarding teams to ensure families feel listened to, informed and supported in line with the school’s ethos and values. Key Responsibilities Act as the main point of contact for families requiring additional support, building strong, trusting relationships that encourage positive engagement with the school. This includes maintaining regular communication, carrying out home visits where appropriate, and providing early engagement opportunities for families prior to a child joining the school. Coordinate and contribute to multi-agency support by completing referrals, signposting families to external services, liaising professionally with partner agencies, and attending meetings to support joined-up planning and positive outcomes for pupils and families. Play a key role in safeguarding and pastoral support across the school, acting as Deputy Designated Safeguarding Lead, maintaining accurate and confidential records, and ensuring all case notes and documentation meet safeguarding and policy requirements. Build positive rel