Customer Services Assistant (Part time)

About Us: Newham College London, now merged with NewVIc Sixth Form College, is the largest post-16 education provider in Newham. With campuses in East Ham, Stratford, Plaistow, and the London City Institute of Technology (LCIoT) in Canning Town, we serve over 11,000 students across a range of pathways – including 16–18 study, adult education, apprenticeships, and higher education. With over 800 staff, four main campuses, and an annual turnover of £60 million, Newham College is one of the borough’s largest employers and plays a key role in driving local economic and community development. The Role. We are looking for a friendly, professional and customer-focused individual to join our team as a Customer Services Assistant. You will provide a high-quality front of house service, acting as a key point of contact for learners, staff and visitors across the College. The role involves delivering professional, welcoming and efficient customer service in person, over the phone and via email, helping ensure a positive experience across all interactions. This is a part-time role working 25 hours per week, Monday to Friday, with fixed working hours of 8.30am – 1.30pm. These working hours are a core requirement of the role and are non-negotiable. The role will have a designated main campus base; however, you will also be required to travel and work across multiple College campuses and centres to provide operational support where needed. Key responsibilities. Deliver front of house reception services, including evening and occasional weekend cover on a rota basis Welcome and assist learners, visitors, and staff, providing accurate information, advice, and support Manage enquiries via telephone, email, and face-to-face, ensuring responses meet service standards Maintain visitor procedures, including sign-in, issuing badges, and communicating safeguarding and health & safety information Respond to enquiries in a timely and professional manner, including monitoring shared inboxes