Customer Services Assistant

About Us: Newham College London, now merged with NewVIc Sixth Form College, is the largest post-16 education provider in Newham. With campuses in East Ham, Stratford, Plaistow, and the London City Institute of Technology (LCIoT) in Canning Town, we serve over 11,000 students across a range of pathways – including 16–18 study, adult education, apprenticeships, and higher education. With over 800 staff, four main campuses, and an annual turnover of £60 million, Newham College is one of the borough’s largest employers and plays a key role in driving local economic and community development. The Role. We are looking for a friendly, professional and customer-focused individual to join our team as a Customer Services Assistant. You will provide a high-quality front of house service, acting as a key point of contact for learners, staff and visitors across the College. The role involves delivering professional, welcoming and efficient customer service in person, over the phone and via email, helping ensure a positive experience across all interactions. Based at our Stratford Campus, the role will also require regular travel to other College campuses and centres to provide operational support where required. This role is offered on a full-time basis, 36 hours per week over 5 days. Key responsibilities. Deliver professional front of house and reception services across College sites Welcome and support learners, visitors and staff, providing accurate information and guidance Manage enquiries via telephone, email and face-to-face communication Support enrolment periods, events and wider student-facing activity Maintain visitor procedures, including sign-in, safeguarding and health and safety processes Monitor and respond to shared inboxes and customer enquiries in a timely manner Provide up-to-date information on courses, enrolment and learner support services Work collaboratively with colleagues to resolve queries and support service delivery Contribute to continuous improveme