Customer Retentions Adviser

Customer Retention Adviser Full-time | Office-Based in Gateshead £31,734 + Bonus (£37,734 OTE), Pension, Perks & Up to 37 Days Holiday (inc. Bank Holidays) Join Our Customer Retention Team At LexiaUK, we’re proud to support thousands of schools across the UK with evidence-based literacy solutions that help improve reading outcomes. As a trusted reseller of Lexia® reading software, we work closely with educators to ensure schools have access to the tools and support they need. We’re looking for a Customer Retention Adviser to join our growing team and help us retain existing customers and build strong, long-term relationships with schools across the UK. This is a consultative sales role where building strong customer relationships is just as important as achieving targets. You’ll guide customers through the renewal process, understand their requirements and help them continue using our solutions. What You'll Be Doing You’ll take ownership of a portfolio of renewal opportunities, ensuring customers receive a professional, timely and consultative experience from initial contact through to renewal. Manage assigned customers through the renewal pipeline, progressing opportunities efficiently and effectively. Make outbound calls and contact customers who have not responded to renewal communications. Build strong, ongoing relationships with existing and previously lost customers. Understand customer requirements and use a consultative approach to identify the right solution. Provide pricing, prepare quotations, negotiate and close renewal opportunities. Work towards and achieve renewal sales targets set by your line manager. Provide telephone advice and support to customers throughout the renewal process. Keep CRM records accurate, complete and up to date, including customer contact details and communications. Identify and correct inaccurate or outdated customer data. Respond promptly and professionally to customer enquiries by telephone and email. Provide regular updates