Credit Controller

Job overviewSalary: The salary for this post will depend on the qualifications and experience of the candidate discussed at the interview. Start Date: As soon as possible Responsible to: Bursar and Finance Manager Hours: 2-3 days per week (15–22.5 hours), by agreement About UsFidelis College is a thriving co-educational independent school with a strong Catholic ethos, serving pupils aged 4–18. We provide an academically excellent and values-driven environment where every pupil is known, encouraged, and supported to flourish spiritually, personally and academically. Our character-first approach and close partnership with families underpin all that we do. Role PurposeTo support the effective management of school fee income by ensuring timely collection of tuition fees, maintaining accurate records, and building positive relationships with parents. The role is critical to maintaining strong cash flow and minimising bad debt. If you are excited by the prospect of joining a forward-thinking, values-driven school at an exciting stage of growth, we warmly encourage you to apply. Key Responsibilities Credit Control & Collections:Monitor aged debtor balances and proactively follow up outstanding school fees and other charges Contact parents via phone, email, and formal correspondence to secure payment Operate a structured credit control process aligned with the school’s policy Agree, document, and monitor payment plans where appropriate Escalate persistent arrears in line with school procedures (including involvement of senior leadership where required) Accounts Receivable:Maintain accurate fee payer accounts within the finance and MIS systems (iSAMS Fee Billing and iFinance/AccountsIQ) Allocate receipts and reconcile parent accounts Investigate and resolve billing queries, including VAT-related queries where applicable Issue statements, reminders, and formal notices in accordance with the school calendar Reporting:Produce regular aged debt reports for the Bur