Attendance/Family Support Officer

Attendance/Family Support Officer Permanent | NJC Scale 4 (Points 7–11) 35 hours per week | Term Time Only + 5 Days (to be discussed with Line Manager)September 2026 Trinity High School is a very special learning community. Our HEART values - Happiness, Excellence, Ambition, Respect and Tolerance - underpin everything we do, and visitors consistently comment on the warm, friendly and highly positive relationships between staff and students. We are a caring community, where students are encouraged to aim high, embrace challenge and develop resilience so they can realise their talents and shape their futures. We are seeking a highly competent and organised administrator to join us as our Attendance/Family Support Officer. Working closely with the MAT Attendance Lead, Heads of Year and Pastoral Managers, you will play a key role in promoting and supporting excellent attendance across the school. About the role The successful candidate will: Be proficient in Microsoft Office Have an excellent telephone manner and confidence dealing with the public Work effectively as part of a team while also using their own initiative Demonstrate accuracy, professionalism and the ability to prioritise a busy workload Bring a flexible, positive and solution-focused approach 💭Knowledge of Bromcom is desirable but not essential We are looking for someone who is: Committed to high-quality, consistent practices Dedicated to their professional development Able to plan ahead and take control of situations Capable of managing a demanding workload Professionally assertive and clear-thinking A strong team player Willing to go the extra mile Adaptable and resilient Able to foster a caring and supportive ethos We can offer you: A supportive environment where relationships are valued Dedicated, friendly and passionate staff A strong commitment to professional development High standards and a culture of continual improvement Enthusiastic and caring students Modern facilities a