2nd Line IT Service Desk Site Engineer

Role Profile: 2nd Line IT Service Desk Site Engineer Location: Huddersfield Grammar School - Yorkshire Contract: Full Time / Permanent Hours: 37.5 per Week Salary: Up to £35,000 per Annum Start Date: August 2026 About the School - Huddersfield Grammar We are a highly successful independent school in Yorkshire, providing a future-facing curriculum for the next generation of leaders. Our academic results are exceptional, with a focus on pupil wellbeing and character development at the heart of all we do. Set in beautiful grounds, we provide children from ages 3-16 a caring, supportive environment in which to learn. Children are inspired from the very beginning of their educational journey in Nursery and Reception, and this continues right through the Pre-Preparatory, Preparatory and Senior School. The school now has an exciting opportunity for an experienced 2nd Line IT Service Desk Site Engineer to join our fantastic team. About the role The post holder will provide 2nd line support services as part of a wider team of experienced engineers to assist with the school’s progression. The post holder would be responsible for assisting, fixing and maintaining general service requests, incidents and problems and primarily based at one site in the Huddersfield area, escalating where necessary and assisting the wider IT Team with investigations and rollouts of new technology. What you will be doing Key Responsibilities Troubleshoot and resolve incidents, major incidents, problems and service requests, providing regular updates to the end user. To be the first point of escalation for the 1st and 2nd line support engineers. Acting as the first point of contact for specific sites and managing site relationships. Work closely with the IT Service Desk Manager, to define and improve processes and Service Improvement Plans. Own, monitor and resolve incidents and requests in a timely manner, escalating where necessary to the IT Service Desk Manager. Liaise with 3rd Line and the Infr